- * We offer free shipping to customers in Sweden. Excluding large or fragile items.
- For now we ship within Europe.
- Our estimated delivery time is 3-10 days.
- Shipping costs are calculated based on the size and weight of the parcel and depending on the final destination.
- If you wish to return your item, this must be done within 14 days from receiving it. The return shipping cost is not included in the refund. The customer will be charged 95 SEK for the return. For larger or fragile items, a higher fee will be charged.
- If your parcel is being sent back to you due to not being able to pick it up from the post office within given time, or not being able to receive it at home as agreed with the cargo company, a new shipping fee will be charged to you in order to deliver it once again.
- Give us a heads up before returning your item by sending an email to info@thestraw.se and await our confirmation.
- All returns should be sent to:
The Straw AB
Terrassvägen 9, 167 52 Bromma, Sweden
Terrassvägen 9, 167 52 Bromma, Sweden
- If you wish to receive a full refund the product must be in new and unused condition with all tags still attached and not damaged in any way.
- In the event of a reclaim, please send an email to info@thestraw.se and we will advise you further.
- Wherever possible we prefer to deliver items using the manufacturer's original packaging to reduce waste caused by re-packaging.